Was told that an engineer would come out, look at the sockets and do the switchover. Signals from baby monitors, fish tanks and cordless. Networking and WiFi. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I assumed - 5381512. on 23-10-2022 13:36. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi all, when I signed up for Virgin Media, it said the service was available at my house. There should be a wall mounted box somewhere inside that has an F socket on it. Browse. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. The wall box may be branded with the logos of an old cable TV company (not VM). These are the parts I could find, they were screwed into the end on the coaxial cable. Community; Volt. You can also check for a loose cable as not all properties have a socket. kkd1. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Plus, again optionally, a cable will be run to a phone socket for the phone service. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. QuickStart, set up and connections. These are usually provisioned from an equipment cupboard outside the flats. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It's important not to use an extension lead. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. There is no fibre socket in this house. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 3 5 comments Best Add a Comment LayerTough • 1 yr. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Vonage 2nd line. No Virgin wall socket. Installation: Wall socket issue. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Tuning in. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart, set up and connections. Virgin TV 360. Back a step. to be phone lines. I need to arrange for an engineer. I was told when purchasing the broadband package that fibre was available here and already in. The cable could be hidden within, or behind, furniture. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Restart your equipment. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. The box and cables may have been removed by the previous occupiers. Speed. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . At least 30Mbps download speeds in every room or £100 one-off. on 27-01-2023 17:22. The other is marked TV, & this is used for TV & Broadband. . Connect the Hub’s power cable with the blue tab. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. See the attached photo. Virgin Phone Switchover. Try the SAT1 output & if that doesn't work you would need a manned install. Call the pre-installation and delivery team on 0800 052 1734. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. . Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Removed before I moved in. Virgin Media; My Virgin Media;. on 31-12-2021 10:47. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. But I have no Virgin Media Wall socket in my - 5169521. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Home. First picture is telephone socket which is now not used. Hi, Having difficulty installing our new broadband. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Networking and WiFi. TiVo. Objects can block and slow WiFi. You need a small spanner to remove this, then push the provided connector over the exposed end. Tudor. Broadband. Speed. Package arrive today and realized I don't have a VM wall socket to. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Aug 8, 2019. But I have no Virgin Media Wall socket in my house. No wall socket. Could a VM engineer be boo. When you place your order, we'll let you know. . Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. I have also checked outside and there is no box either on my property or on m. Phone. 100. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. . 1 ACCEPTED SOLUTION. QuickStart, set up and connections. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. If you're happy for us to get this booked. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Broadband. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. on 23-10-2022 13:36. Manage Your Account. Account - Cable. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I have broadband kit arriving on the 29th Dec, but no Virgin socket. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Can I arrange an engineer asap? 0 Kudos Reply. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). TiVo. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. No wall socket as in 360 guide. I tried both the wires, it didn’t set up the WiFi. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It said to then wait at least an hour. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Preparing for Landline changeover to fibre. No Virgin media wall socket JakeDobinson. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. We would like this to be re-located please into our living room on ground floor. I am going to cancel. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Finally, they'll complete the setup to make sure it's all working. Mark as New; Bookmark this message;. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I have a separate Virgin media feed into the house, with TV and broadband. just moved in, can see the brown cable coming in from outside but there's no VM. We have a virgin media wall socket with an - 4353656 - 2. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No wall socket. Browse Virgin Media Virgin Media Community. Volt. There are 10 types of people: those. Virgin Mobile. Just joined. AnthonyRaw1986. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. This is usually marked as Line 1. The Openreach sockets do not work for Virgin Media. 9. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Image below of the Virgin Media PSU Plug that connects to the coax. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 15-02-2022 10:03. See where this Helpful Answer was posted. 97K; 1. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I was told when purchasing the broadband package that fibre was available. Constant High Packet loss and broadband timeout. However, I do not have any of the specified wall sockets available. Reasons for internet connection problems Understand what the lights mean on the WiFi. QuickStart, set up and connections. Hi mariz2198, thanks for posting and welcome to our community. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). We have the quickstart pack but sadly cannot get broadband set up and working. The only things visible inside the house are: a openreach Master socket 5. Available with M50 broadband or faster. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. However, I do not have any of the specified wall sockets available. I just moved into a new apartment, and bought a broadband from virgin media. Back a step. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We'd love to assist with this, I will send you a PM here soon so we can look into what's. The wall socket has a thick plug bit. 32K. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Networking and WiFi. Browse Virgin Media Virgin Media Community. on 02-01-2023 15:12. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The phone has been plugged into a wall socket and was working fine for years. Does anyone know how to get this to work with my. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. I have also checked outside and there is no box either on my property or on my boundary wall. . Get virgin engineer to move the wall socket. Turn on and start the hub. The wall box may be branded with the logos of an old cable TV company (not VM). I cannot find a Virgin wall socket within my flat. Thank you. Can a - 5057222 - 2. Hi there , welcome to our forum and thanks for your post. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. White power light is on and internet light is flashing green. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Sometimes there is no wall box, just a trailing cable. No Virgin wall socket sophiep0989. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. . Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. When I was going to self-install it, I didn't find any wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Chatter and natter. Browse Virgin Media Virgin Media Community. there is brown box outside but the cables are not coming in . Well I can't seem to find anything like that and the closest thing I can find is a. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The cable could be hidden within, or behind, furniture. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. 😁 I tried Virgin Customer Services with this but they werent able to answer. 13. Speed. I wanted. Tudor. Dave. Options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin TV 360. As you can see in the photos, the phone point is far. Ordered VM broadband and was recommended by the website to select the self quick install option. It varies between the altnets. When your number transfers, your BT socket will go dead. 0 Kudos. Some new sockets may look like one of the below. Phone. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. TV on the go. 2020 = £1,191,76. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Browse. Please support me in this regard. Im a new VM customer, and am getting Broadband and phone. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi there I moved house with my family and we wanted to move to Virgin Media. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. I have noticed that i do not have any internal wall socket. Everything is converted to specialised triple screened coaxial cable. Volt. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. log into hub3 - 192. Community; Volt. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I have a separate Virgin media feed into the house, with TV and broadband. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Rob. When plugged into either cable the hub just - 5440321. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. . How about using a 10m RJ11 to RJ11 telephone cable. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. I've looked for an external box but cannot find anything. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. I am so sorry to hear that you seem to be missing a wall socket in the home. Switch the Hub’s power supply off at the wall, then switch it back on again. Various cable mediums are used in modern systems to transmit data. The cable could be hidden within, or behind, furniture. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All the wall sockets I can see are for BT. Getting Connected with Virgin Media is easy when you have a wall socket. I'm sorry to hear about the missing wall socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Now to my Issue: I opted for the self-installation ki. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Discounts, coupons and cashback: 2019 = £1,443. I have a flashing green light on the hub itself. No virgin media wall socket. I've looked for an external box but cannot. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Kit arrived today…no wall box so unable to install. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This hole will typically be up to 1cm in diameter and often positioned near your front door. May I know which one I can connect. Also tried the Ethernet, not. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Please help. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve got. Sign in; Sign up; Community home;. Don’t plug the power cable into a plug socket yet. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. QuickStart, set up and connections. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. But I have no Virgin Media Wall socket in my room. We're here to help. Please help. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. FAQ Sign in. The pre-install team number is 0800 052 1734. I've just received my virgin broadband kit, with self set up. Get the Hub ready by connecting the wires. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Re: No Virgin media wall socket. Everything you need is posted to you. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. VM don't use fibre inside the property. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tuning in. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. on 03-08-2020 18:05. on 03-08-2020 18:05. TV. Have you checked to make sure there is no other kind of connection?. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Get virgin engineer to move the wall socket. Call the pre-installation and delivery team on 0800 052 1734. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. QuickStart, set up and connections. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. VM will usually only supply a Quickstart to a property that had VM previously. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I would love to help you get your service installed. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I've also got an old NTL phone socket so. on 03-08-2020 18:05. Options. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. . All forum topics; Previous topic;on 14-02-2023 17:21. This seems to be the only way that i can speak to someone about the issue. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. TV on the go. I was trying to book an engineer but I didn’t - 5183428. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Joining in Options. Thank you for your post and welcome to the community. TiVo. The top “capped” one is marked FM & has been disused since cable went digital. There is an external brown box and. I would love to help you get your service installed. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. When you place your order, we'll let you know. on 05-09-2023 20:36. Tudor. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. A Virgin Media wall socket is simply a point of entry into your home. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I just found a box in the closet which has a cable indicated as CABELCON 4.